Terms & Conditions

1. Our services and your contract

Each project is governed by our written quotation or proposal, and any work order, purchase order or agreement signed for it. These set out the scope, drawings, specifications, price, payment milestones and timelines. If anything in them differs from these terms, the project document wins.

A quotation is valid for the number of days written on it. Prices depend on the site conditions seen during the survey; if hidden conditions are found later, such as rock, a high water table, buried services or contaminated soil, we will tell you and agree any change in writing before doing the extra work.

2. Site visits, surveys and estimates

Our first site visit is free within the areas we serve. Paid work such as percolation tests, water quality tests, topographic surveys, detailed project reports (DPR) and design drawings is quoted separately. Estimates, calculators and figures on our website are for guidance only and are not a quotation.

3. Your responsibilities

• Give us safe access to the site, and arrange water and electricity for construction unless the quotation says we will.
• Share accurate information about the site, including ownership, boundaries, underground services and existing structures.
• Obtain approvals that only the owner can apply for, such as society, municipal, forest, panchayat or CGWA permissions, unless we have agreed to handle them.
• Make payments on the milestones agreed in the quotation or work order.
• Tell us promptly in writing if you want to change the design or scope.

4. Payments

Payments are made by bank transfer, UPI or cheque against our quotation or GST invoice, as the project document sets out. We do not collect payments through this website. Prices are exclusive of GST unless stated. Late payments may pause work, and the timeline extends by the period of the delay. Our Refund Policy explains cancellations and refunds.

5. Timelines and delays

We commit to the timeline in the project document and report progress daily. We are not responsible for delays caused by things outside our control, including heavy rain or monsoon conditions, floods, strikes, government orders or bans on construction (such as GRAP restrictions in the NCR), material shortages, site access being blocked, late approvals or late payments. We will tell you about any such delay and agree a revised timeline.

6. Workmanship, warranty and maintenance

We warrant that our work will be carried out with reasonable skill and care and to the agreed drawings and specifications. The defect liability period is written in each quotation. During it we will repair defects in our workmanship at no cost.

The warranty does not cover damage from misuse, lack of maintenance, alteration by others, natural disasters, or normal wear. Rainwater harvesting and recharge systems need their filters and silt chambers cleaned before and after each monsoon; recharge performance depends on rainfall and ground conditions, which we cannot guarantee. Manufacturers' warranties on pumps, filters and other equipment are passed on to you.

7. TerraSetu Field app and client logins

• Accounts are given only to our team members and to clients and partners we invite. Keep your password and sign-in links private; you are responsible for activity under your account.
• Client logins are for viewing your own site's progress, photos, reports, drawings and bills. Do not try to reach other sites' data, test the system's security, or copy the app.
• Reports and photos are shared for your project. You may use them for your own records and CSR reporting; please credit TerraSetu when you publish them.
• We may suspend an account that is misused, and we remove access when a team member leaves or a client asks, as our Privacy Policy explains.

8. Website, free tools and water data

Our groundwater, rainfall, water quality, pond, Plot Kundli and other data pages are built from public government sources such as CGWB, IMD and the water body census, and are shown for general information. Data can be out of date or contain errors, and rules change. Check with the relevant authority and a qualified engineer before relying on it for a decision. You may quote our pages with a link back to the page.

9. Intellectual property

The website, its text, designs, illustrations, software and the TerraSetu name and logo belong to TerraSetu. Drawings, designs and reports we prepare remain our intellectual property until the project is paid for in full; after that, you may use them for the project they were made for, but not reuse them for another site without our permission.

10. Limitation of liability

To the extent the law allows, our total liability for any claim arising from a project is limited to the value of the work order for that project, and we are not liable for indirect losses such as loss of profit or business. Nothing in these terms limits liability that cannot be limited under Indian law. We are not liable for any loss from using the website or its free tools.

11. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute by discussion. If that fails within 30 days, the dispute will be decided by the courts at Gurugram, Haryana, unless the project document provides for arbitration.

12. Contact

Questions about these terms can be sent to us at:

Email: vivek@terrasetu.com · Phone or WhatsApp: +91 97119 61946 · Office: Satyam Plaza Shopping Complex, Fountain Chowk, Police Lines, Gurugram, Haryana 122001, India. We are available Monday to Saturday, 8 am to 6 pm IST.

13. Changes to these terms

We may update these terms from time to time. The version on this page on the date you accept a quotation applies to that project.